Notice of Privacy Practices: StrikePoint Health & Performance

Effective Date: 10/01/2025

​

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

​

1. Our Commitment to Your Privacy

StrikePoint Health & Performance is dedicated to maintaining the privacy of your Protected Health Information (PHI). PHI is information that may identify you and that relates to your past, present, or future physical or mental health or condition, the provision of health care to you, or payment for that care.

This Notice of Privacy Practices ("Notice") describes our legal duties, privacy practices, and your rights concerning your PHI. We are required by law, including the Health Insurance Portability and Accountability Act (HIPAA), to maintain the privacy of your PHI and to provide you with this Notice.

This Notice applies to all PHI we create or receive, whether for in-person appointments, telehealth services, or other communications.

​

2. How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes without your written authorization:

• For Treatment: We use your PHI to provide, coordinate, or manage your health care. For example, we may share your PHI with another physician, specialist, or pharmacy to whom you have been referred to ensure they have the necessary information to treat you.

• For Payment: We may use and disclose your PHI to bill and collect payment for the services you receive.

• For Health Care Operations: We may use and disclose your PHI for our clinic operations. This includes activities such as quality assessment, business planning, medical review, and administrative services. For example, we may use your PHI to review the quality of our care or to train our staff.

​

3. Special Considerations for Telehealth Services

We are committed to protecting your privacy during both face-to-face and telehealth services.

• Secure Platforms: We use secure, encrypted, HIPAA-compliant platforms for all telehealth communications to protect your PHI.

• Informed Consent: Before your first telehealth visit, we will review an informed consent form with you that details the specific risks and benefits of receiving care electronically.

• Medical Record: All information and communications from your telehealth visit (including messages, images, and video) will be documented and maintained as part of your permanent medical record.

• Location: The practice of medicine is deemed to occur where the patient is located. Our providers are licensed in North Carolina and provide services to patients physically located in North Carolina.

​

4. SMS/Text Messaging Policy (A2P 10DLC Compliance)

This section specifically governs our SMS (text messaging) communications. By providing your mobile phone number, you consent to receive text messages from StrikePoint Health & Performance.

• Program Description: We use text messages to communicate with you about your health care. This may include, but is not limited to:

  • Appointment reminders

  • Confirmations and scheduling

  • Billing alerts and payment notifications

  • One-time passcodes for patient portal access

  • Updates about clinic services or hours

  • Brief messages regarding your treatment plan (pre- and post-visit information)

• Consent: You consent to receive these messages by providing your mobile number to us on our patient forms, on our website, or verbally to our staff.

• Opt-Out and Help: You can opt out of receiving text messages at any time.

  • To stop receiving messages, reply STOP to any message you receive from us.

  • For help or information, reply HELP to any message you receive from us.

• Rates and Frequency: Message and data rates may apply to any text messages sent or received. Message frequency will vary depending on your treatment schedule and interactions with our clinic.

• Privacy and "No Sale" Clause: Your privacy is our top priority. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other information categories exclude text messaging originator opt-in data and consent; this information will not be sold or shared with any third parties for such purposes.Your mobile number and messaging data are treated as confidential information, subject to the same protections as your PHI described in this Notice.

 

5. Uses and Disclosures Without Your Authorization

We may use or disclose your PHI without your authorization as permitted or required by law, including:

• Public Health: For public health activities, such as reporting diseases, vital statistics, or adverse events.

• As Required by Law: In response to a court order, subpoena, or other lawful process.

• Health Oversight: To health oversight agencies for activities like audits, investigations, or licensure.

• Law Enforcement: To law enforcement officials for specific purposes, such as reporting a crime on our premises.

• Serious Threat to Health or Safety: To prevent or lessen a serious and imminent threat to your health or safety or that of the public.

• Workers' Compensation: To comply with Workers' Compensation laws.

• Coroners & Medical Examiners: To a coroner or medical examiner to identify a deceased person or determine the cause of death.

 

6. Your Rights Regarding Your PHI

You have the following rights concerning your PHI:

• Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI. We may charge a reasonable, cost-based fee.

• Right to Amend: If you believe your PHI is incorrect or incomplete, you may request in writing that we amend it. We may deny your request for certain reasons, but we will provide a written explanation.

• Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.

• Right to Request Restrictions: You have the right to request a restriction on how we use or disclose your PHI. We are not required to agree to all requests, except for a request to restrict disclosure to a health plan for a service you paid for out-of-pocket in full.

• Right to Request Confidential Communications: You have the right to request that we communicate with you in a specific way (e.g., cell phone, a specific address) to protect your privacy.

• Right to a Copy of This Notice: You have the right to a paper or electronic copy of this Notice.

 

7. Changes to This Notice

We reserve the right to change this Notice and our privacy practices at any time. Any changes will apply to all PHI we maintain. The revised Notice will be posted in our office and on our website, and you may request a copy.

 

8. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

To file a complaint with us, please contact our Privacy Officer:

• Privacy Officer: Bridgette Clifton, Owner/NP-C

• Email: info@strikepointhp.com

To file a complaint with the federal government:

• Visit the Office for Civil Rights website at www.hhs.gov/ocr/privacy/hipaa/complaints/.

You will not be retaliated against for filing a complaint.